General Assembly (map)
Free tickets available here.

In this workshop, we will look at how to make customer experience a key strategic advantage for your company or clients through the power of design. You will hear how companies are using new customer engagement tools to drive a holistic brand experience… resulting in loyal customers who engage and buy more, both on- and offline. You will also map your own company’s customer experience and brainstorm ways to increase engagement and extend customer lifetime value.